Shipping Policy

Last updated: July 25, 2026

CindiRiver Hair ships orders to the delivery address provided at checkout. Please review the information below before placing an order.

Order processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Processing may take longer during promotions, holidays, product launches, address verification, or other high-volume periods. If an item has a different processing estimate, the product page or order communication will control.

Estimated delivery

After dispatch, estimated transit time is generally 3–7 business days. Delivery estimates are not guarantees and can be affected by destination, carrier capacity, customs clearance, weather, public holidays, or other events outside our reasonable control.

Shipping confirmation and tracking

When your order is dispatched, we will send a shipping confirmation to the email address provided at checkout. Tracking may take up to 48 hours to show the first carrier scan.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. Charges may vary based on destination, order value, package weight, and selected service.

International orders, duties, and taxes

International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. Unless checkout clearly states that these charges are included, the recipient is responsible for paying them. Customs processing can delay delivery.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address. Contact us immediately if a correction is needed. We cannot guarantee changes after processing or dispatch has begun. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delivery issues

If tracking shows no movement for an unusual period, the parcel arrives damaged, or you receive the wrong item, contact us with your order number and tracking details. If tracking shows delivered but the parcel is missing, first check the delivery area, household members, neighbors, building management, and the carrier. Then contact us so that we can help review the shipment.

Split shipments

Items in the same order may be dispatched separately. If this happens, you may receive more than one tracking number and packages may arrive on different dates.

Contact

CindiRiver Hair
50 Railroad Avenue, Unit D
Closter, NJ 07624
USA
Email: support@cindiriver.com
Phone: +1 201 256 5225