Refund Policy
Last updated: July 25, 2026
We want you to feel confident when shopping with CindiRiver Hair. If you are not satisfied with your purchase, please contact us within 30 days of delivery before sending anything back.
Return eligibility
To qualify for a return, the item must be in the same condition in which it was received, with the original packaging and any included accessories. Hair products must not be worn beyond a reasonable fit inspection, washed, colored, cut, chemically treated, altered, or damaged. Lace, cap construction, combs, bands, drawstrings, labels, and packaging must remain in the condition received.
For hygiene and quality-control reasons, products showing signs of wear, styling, odor, product buildup, alteration, or improper handling cannot be accepted unless the item arrived defective or incorrect.
How to request a return
- Email support@cindiriver.com or call +1 201 256 5225 within 30 days of delivery.
- Provide your order number, the item you want to return, the reason for the request, and clear photos if the item is damaged, defective, or incorrect.
- Wait for return authorization and return instructions. Do not send a product back without authorization, because the correct return address may depend on the order.
Return shipping
If you are returning an eligible item because you changed your mind, ordered the wrong item, or no longer want it, return shipping costs are your responsibility. If we sent the wrong item or the item arrived damaged or defective, CindiRiver Hair will provide an appropriate return or replacement solution at no additional product cost.
Use a trackable shipping service and keep the receipt. We are not responsible for return packages lost before they reach the authorized return location.
Inspection and refunds
After the return is received, please allow 3–5 business days for inspection. If approved, the refund will be issued to the original payment method. Most payment providers post refunds within 5–10 business days, although your bank or card issuer may require additional time.
Original shipping charges and any import duties, taxes, brokerage fees, or customs charges are non-refundable unless the return results from our error or applicable law requires otherwise.
Exchanges
For an exchange, contact us before returning the item. Availability is not guaranteed until the returned item passes inspection. If there is a price difference, we will explain the payment or refund process before completing the exchange.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. Contact us as soon as possible with your order number and clear photos or video so that we can review the issue and provide a replacement, exchange, refund, or other appropriate resolution.
Cancellations and address changes
Contact us immediately if you need to cancel an order or correct the shipping address. We will try to help, but cancellation or address changes cannot be guaranteed after processing or dispatch has begun.
Contact
CindiRiver Hair
50 Railroad Avenue, Unit D
Closter, NJ 07624
USA
Email: support@cindiriver.com
Phone: +1 201 256 5225
This policy does not limit any mandatory consumer rights that apply in your location.